Payment

After your first dental examination, we’ll agree on a treatment plan and give you a written estimate for the cost of your treatment. Please don’t hesitate to ask for an updated estimate during your treatment. Payment for treatment may be either at the first visit or in instalments as treatment progresses.

We welcome payment by cash, cheque with banker’s card, credit or debit card – and we also offer interest-free loans for more extensive treatments. If you’re worried about the cost of dental treatment or find anything about our charges difficult to understand, please speak to one of our receptionists who will do all they can to help. Please also refer to our Dental Charges and Payments Explained leaflet, which is available from reception.

Our Private fees are calculated on a time basis, with each treatment given the amount of time each dentist requires to provide the highest quality work possible. Download examples of our private fees; please be assured we always do what we can to keep the cost of your treatment down and give you great value for your money. Any Questions? Please Ask!

Steps taken to prevent outstanding accounts:

  1. Provide patients with a statement to remind them of any amounts outstanding.
  2. Send a further reminder for payment.
  3. Telephone the patient if the account remains unpaid.
  4. Send a final reminder stating that legal action will be taken to recover payment if the account is not fully paid.
  5. Use a debt collecting agency and small claims court only as a last resort.

Missed or cancelled appointments

A broken appointment inconveniences everyone involved. Please help us by giving as much notice as possible if you have to cancel an appointment.

We very much regret having to make the following charges for missed appointments and short-notice cancellations:

Where a patient cancels (less than 48 hours) or fails to attend an examination or hygienist appointment the charge will be £20.00.

Where a patient cancels (less than 48 hours) or fails to attend an appointment for treatment the charge will be £40.00.

With the busy lives we all lead, we understand that it’s easy to overlook an appointment. That’s why we introduced our free courtesy call system (by landline, mobile or text messaging) to remind you about your forthcoming appointment. Please ask for more details.

A pre payment of £40 will be taken at booking for new patient examinations, extended examinations and first visit emergency appointments. If you need to cancel your appointment and give us 48hrs notice this pre payment will be refunded.